top of page

BCS Practitioner Certificate in Business Analysis Practice

The BCS (ISEB) Practitioner Certificate in Business Analysis Practice course takes you through an end-to-end holistic business analysis process. This holistic approach involves considering four aspects of a business system: the processes, the people, the organizational context, and the technology. Starting with the rationale for a holistic approach, the course provides you with a clear understanding of the strategic context, coupled with the project discipline needed for business analysis. You will learn how to understand the business situation and issues associated with it, analyze stakeholder perspectives, model business activities, identify potential solutions to business issues, and finally make the business case for potential solutions. This course also prepares you to take the BCS Business Analysis Practice exam.

Learning Objectives

You will gain a broad knowledge and deep understanding of Business Analysis practices / techniques including:

  • Recognize the role and competencies of a business analyst

  • Perform strategy analysis

  • Identify and analyze stakeholders

  • Deploy industry-standard investigation and modeling techniques

  • Identify different solutions to business needs

  • Build a business case to prove the value of those solutions

Who should attend

Business analysts, project managers, business change managers and anyone who requires a thorough understanding of strategic business analysis. Business Analysis Practice is also a Core module for the BCS (ISEB) International Diploma in Business Analysis.


There are no prerequisites for attending this course. Candidates should have some practical eperience in Business Analysis. This course is designed for anyone wishing to acquire the knowledge and skills needed to be a Business Analyst and/or acquire the BCS diploma in Business Analysis. Delegates wishing to acquire the skill set required for analysing and addressing business problems and wishing to attain the BCS Business Systems Development Certificate in Business Analysis Practice would benefit from attending this course.

Format and Material

To help assimilate the tools and techniques learned, there is a mixture of various kinds of case studies throughout the course. A lively simulation help reinforce concepts learned. There will be practice questions to prepare you for the exam.

Participants will need to be prepared for a high level of participation.

Course Contents

Business analysis rationale

  • The scope of business analysis

  • Definition of business analysis

  • The development of business analysis

  • The business change lifecycle

  • Roles in business analysis

Strategic analysis in context

  • External analysis – PESTLE, Five Forces Analysis

  • Internal analysis – Resource Audit, MOST

  • Building a SWOT analysis

  • Critical success factors and key performance indicators

  • Measuring performance – the Balanced Business Scorecard

A project approach to business analysis

  • Initiating a business analysis study

  • Defining terms of reference

Understanding business situations

  • Review of investigation techniques

  • Documenting the business situation:

    • Rich pictures

    • Mind maps

    • Fishbone diagrams

Business perspectives

  • Identifying stakeholders

  • Analysing stakeholders – Power/Interest Grid, RACI

  • Stakeholder management strategies

  • Defining business perspectives – CATWOE

Analysing and modelling the business activities

  • Types of business activity

  • Building a conceptual business activity model

  • Consolidating perspectives and building consensus

Identifying potential solutions

  • Business events

  • Business rules

  • Business process models

  • Exploring the gap between the current and desired situation

  • Identifying areas for business improvement – POP-IT

  • Taking a holistic approach to business improvement

Making the business case

  • Analysing feasibility

  • Contents of a business case

  • Options

  • Costs and benefits

  • Impacts and risks

  • Lifecycle for the business case

Exam & Certification

  • One hour, closed book

  • Multiple choice

  • Pass mark is 65% (26 out of 40)

  • Cost: INR23,500+GST

International Diploma in Business Analysis
The BCS, The Chartered Institute for IT, offers this internationally recognized certification, enabling you to take your skills around the world. The four modules required to apply for this certification include one foundation level course, and three practitioner level courses:

  1. BCS Foundation Certificate in Business Analysis

  2. BCS Certificate in Business Analysis Practice Training

  3. BCS Certificate in Modelling Business Processes Training

  4. BCS Certificate in Requirements Engineering Training

The International Diploma requires a 50 minute oral examination with two examiners. The questions will require you to apply your business analysis knowledge and understanding to scenarios described by the oral examiners. For additional information, write to us at

bottom of page